Shipping and Return Policy
[Shipping Information]
■ Shipping method
・Domestic shipping: Delivered by Sagawa Express or Japan Post.
・Overseas shipping: Delivered by Japan Post.
■ Shipping fees
・Domestic shipping (varies depending on product)
Shipping costs are 660 yen (tax included) nationwide (free shipping for orders over 5,500 yen).
・Overseas shipping
[Apparel Department] Shipping costs vary depending on the delivery area.
[Cloth napkin category] Delivery not possible
①Asia: 1,000 yen
China, South Korea, Taiwan, India, Indonesia, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Pakistan (some areas restricted), Bangladesh, Philippines (some areas restricted), Bhutan (some areas), Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar (some areas), Maldives (some areas), Mongolia, Laos
②Oceania, North America (excluding the US), Middle East, Europe: 1,500 yen
Australia, Cook Islands (Rarotonga only), Solomon Islands (some restrictions), New Caledonia, New Zealand (excluding Niue, Tokelau, and Ross), Papua New Guinea (some restrictions), Fiji, Vanuatu, Kiribati, Solomon Islands, Tonga, Tuvalu, Nauru, Pitcairn Islands, French Polynesia, Vanuatu, Canada, Saint Pierre and Miquelon, Mexico, United Arab Emirates, Israel (some restrictions), Iraq, Iran, Oman, Qatar, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan, Lebanon, Yemen, Iceland, Ireland, Azerbaijan, Albania, Algeria Monaco, Andorra, Italy, Ukraine (some restrictions apply), UK (mainland), Estonia, Austria, Netherlands, Guernsey, North Macedonia, Cyprus, Greece, Croatia, San Marino, Jersey, Switzerland, Sweden, Spain (mainland and some overseas territories such as the Canary Islands), Slovakia, Slovenia, Czech Republic, Denmark (mainland only), Germany, Norway, Hungary, Finland, France (mainland and overseas departments), Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia (some regional restrictions apply)
3. United States, Central and South America, Africa: 2,500 yen
All of the United States (Hawaii Guam, Puerto Rico, and the U.S. Virgin Islands (excluding military bases and some overseas territories), Argentina, Uruguay, Ecuador, El Salvador, Guadeloupe, Cuba, Costa Rica, Colombia, Jamaica, Chile, Trinidad and Tobago, Panama, Paraguay, Barbados, French Guiana, Brazil, Venezuela, Peru, Honduras, Martinique, Algeria, Egypt, Kenya, South Africa, Senegal, Ghana, Cameroon, and Morocco
*Customers are responsible for import/export customs procedures, duties, and other fees incurred depending on the country or region.
■ Number of days until shipping
・We will ship your order within 3 business days after confirmation. Delivery within Japan usually takes 1-3 days , and delivery to overseas countries takes 5-17 days (*1 see below).
・Shipping may be delayed during peak periods or when there are a large number of orders. In such cases, we will notify you by email.
- For pre-ordered items, the expected arrival date will be posted on the product page as they will be shipped once they arrive.
- Please note that we cannot be held responsible for any delivery delays due to reasons beyond our control.
*1
Delivery times overseas (These are standard times only and may vary depending on weekends, holidays, customs clearance, weather, local delivery conditions, etc.)
Asia: 5 to 12 days
Oceania: 10 to 12 days
USA: 10-14 days
Central and South America: About 11-17 days
Middle East and Africa: 12 to 17 days
Europe: 8 to 15 days
■ Regarding delivery date and time specification
- We do not accept requests for specific delivery dates and times.
- A tracking number will be sent to you in the shipping completion email, so please contact the shipping company directly if necessary.
・If you are not at home, a delivery notice will be left in your mailbox. We apologize for the inconvenience, but please arrange for redelivery.
■ About cash on delivery
Cash on delivery is currently not available.
Please place your order through our online shop.
■ About tracking numbers
After the product has been shipped, we will send you a tracking number by email.
Please use this to check the delivery status.
<Delivery information for each major delivery carrier>
・Sagawa Express: https://www.sagawa-exp.co.jp/
・Japan Post: https://www.post.japanpost.jp/index.html
■ Regarding your address and contact information
If any of the following errors are found, the product will be returned and your order will be canceled. If you wish to purchase again, please place a new order with the correct information.
Please note that the return shipping costs will be borne by the customer.
Examples of common typos:
・Incorrect or missing postal code
・Failure to fill in the building name, room number, or street address
- The order of the street address and street name is incorrect
・The address is a post office or a facility that does not allow delivery.
・Incorrectly entered email address or phone number (typo, insufficient digits, etc.)
*If we find any intentional input errors or fraudulent activity, we may refuse to accept future orders. We may also take legal action if necessary.
■ About receipts
The order confirmation email will serve as a receipt.
As a general rule, we do not issue individual receipts.
[Regarding returns and exchanges]
■ Cancellations and changes after placing an order
-Once your order is confirmed, we will immediately begin preparing it for shipping, so cancellations or changes to the contents cannot be accepted.
・Please check the product information carefully before placing your order.
*Please feel free to contact us if you have any questions about the product.
■ Regarding returns and exchanges after receiving the product
As a general rule, we do not accept returns or exchanges after the product has arrived.
All products are carefully inspected before shipping, but if there is an oversight or mistake, we will respond only under the following conditions.
(1) If you receive a product that is different from the one you ordered
(2) If there is a significant defect in the product
There are holes in the fabric
There are large stains or dirt
- Buttons, zippers, and other accessories are missing
・There is an odd smell even before use
* Returns and exchanges cannot be accepted in the following cases:
・The size and color were different from what I expected.
- After use, or if the tag or packaging is damaged or lost
・If the product becomes dirty, scratched or damaged while in your possession
- Individual differences (hand-sewn items and the texture of natural materials)
-Scratches or dents on the exterior (box or bag) that occurred during delivery
*Please contact us via the inquiry form within 7 days of receiving the product, attaching a photo that shows the condition.
*If this applies to you, we regret to inform you that you will be asked to return the product at your own expense .