Description based on the Specified Commercial Transactions Act

Seller Name
U5LOVE

Person Responsible for Operations
Yuko Kuniyasu

Address
5-25-4 Wakabayashi, Setagaya-ku, Tokyo 154-0023, Japan

Phone Number
The phone number will be disclosed without delay upon request.

Email Address
The phone number will be disclosed without delay upon request.

Sales Price
The sales price shall be the displayed amount (tax included).
Price differences may occur depending on the destination country or region for international shipping.

Additional Fees
Shipping fees will be added depending on the delivery region.

Payment Methods

  • Credit Card

  • Shopify Payments

Payment Timing
Payment will be processed at the time of order.

Shipping Method & Fees

  • Domestic Shipping: Sagawa Express or Japan Post

  • International Shipping: Japan Post

Returns and Exchanges
As a general rule, we do not accept returns or exchanges after the product has been delivered.
All products are carefully inspected before shipping. However, in the event of oversight or error, we will respond only under the following conditions:

(1) You received a product different from your order.
(2) The product has significant defects, such as:

  • A hole in the fabric

  • Large stains or discoloration

  • Unraveled or torn seams

  • Missing parts such as buttons or zippers

  • Unusual odor before use

Returns or exchanges will not be accepted in the following cases:

  • The item differs from your expectations in terms of image, size, or color

  • The item has been used, or the tags/packaging have been damaged or lost

  • Damage or stains occurred after the item was delivered to the customer

  • Individual differences due to handmade production or natural materials

  • Damage or dents to the packaging (box or bag) during shipping

  • Intentional damage or contamination

※Please contact us via the inquiry form within 7 days of receiving the product, including photos clearly showing the issue.
※Return shipping costs will be covered by us if applicable.

Order Cancellations
As a general rule, cancellations after an order has been placed are not accepted.

Delivery Timing for Services or Products

  • Shipments may be delayed during peak seasons or depending on order volume. In such cases, we will notify you by email.

  • For pre-order items, shipping will occur after the item has arrived in stock. The expected arrival date will be shown on the product page.

  • We are not responsible for delays caused by circumstances beyond our control.